Is your Los Angeles or Seattle warehouses open to the public?

Unfortunately, our warehouses are not open to the public.

Do you offer free shipping?

We offer free domestic shipping with a minimum purchase of $100.

Do you ship internationally?
Yes we ship worldwide.

I placed my order last week, why haven't I received it yet?
Everything in our store is custom and made to order. Most orders take 1-2 weeks of production. Some can take 3 weeks depending on the product, line of orders ahead of you etc...

When the products are ready they are promptly shipped.

How will I know when my order has shipped?
You will be notified via email with your tracking number. Most orders are fulfilled with USPS. If you would like to see the status of your package click on the following link:

Track your package here

How much does international shipping cost?
International shipping costs will depend on the weight of your items and your location.

Will I have to pay taxes or fees if I live outside the US. ?
For all orders shipping to California and Washington state sales tax will be applied at the time of checkout. For all international orders, you are subject to additional Import/Duty Fees and/or VAT or other local taxes that are not reflected in the order. Any such additional fees or taxes are the sole responsibility of the customer and may be charged at the time of delivery.  

Do you offer gift wrapping and packaging?
Every order is beautifully wrapped with tissue and crinkle paper.

Will my package include the amount I paid or a receipt?
We never include a receipt or amount in any of our packages. We understand that often times people would like to purchase a gift for a loved one and do not wish to disclose the cost.

How do I request a custom order?
Visit our helpful links here

How long does it take to make a custom order?
Every custom order varies depending on the detail and special requests. If you would like to find out how long your specific order will take please contact us. After the design is created and upon your approval it generally takes 1-2 weeks to produce your custom product(s).

Do you offer wholesale prices?

Yes, if you have a pet boutique/shop and would like to sell our products in your shop send us a message and we will send you our prices.

Can you rush my order?

Please reach out to us with your deadline and we will be able to give you a specific time frame, depending on the product(s) you want to purchase.

What is the difference between a duvet vs. a comforter?
Visit our dedicated blog post regarding this question here.

What are the holidays that may affect my shipment ?

In the U.S. USPS observes the following holidays:

New Year's Day - January 1, 2017
MLK Jr. Day - January 16, 2017
Washington's Birthday - February 20, 2017
Memorial Day - May 29, 2017
Independence Day - July 4, 2017
Labor Day - September 4, 2017
Columbus Day - October 9, 2017
Veteran's Day - November 11, 2017
Thanksgiving - November 23, 2017
Observance of Christmas - December 26, 2017

Feel free to contact us here  for any questions not answered on this page.